Terms of Use - Phraseman by Knowly
Terms of Use - Phraseman by Knowly
Last updated: September 1, 2026
These Terms of Use ("Terms") govern your access to and use of Phraseman (the "App") and related services provided by Maksym Babiev, an individual trader trading as "Knowly" ("Knowly", "we", "us", or "our"), established at Ardagh, Ballymackerry, V42 P599, Ireland, contact support.phraseman@gmail.com. By downloading, installing, accessing, or using the App, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the App.
If you use the App on behalf of another person, including a child or minor, you confirm that you have authority to accept these Terms for that person and are responsible for that person's use.
1. Eligibility and minors
Phraseman is a general-audience educational app intended for users aged 16 and over. During onboarding we ask you to confirm that you are 16 or over. We record only that confirmation as age-consent metadata; we do not ask for or store your date or year of birth.
We do not knowingly allow children under 13 to use the App. If you are a parent or guardian and believe a child has provided personal data through the App, contact support.phraseman@gmail.com and we will take appropriate action.
2. Limited license
Knowly grants you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the App for personal, non-commercial educational and entertainment purposes, subject to these Terms and applicable app store rules.
You may not copy, modify, distribute, sell, rent, lease, sublicense, decompile, reverse engineer, scrape, extract, abuse, interfere with, or use the App or its content to build a competing product except where applicable law gives you rights that cannot be waived.
3. Account, authentication, and account deletion
You may use parts of the App without creating a separate Knowly username/password. The App may use Firebase anonymous authentication and a stable app identifier so cloud features can work.
You may optionally sign in with Google or Apple to save and restore progress. When you do, you authorize Firebase, Knowly, and the relevant sign-in provider to process identifiers and profile fields as described in the Privacy Policy.
You are responsible for keeping your device, store account, sign-in provider account, and App access secure. You must not transfer, sell, share, or misuse accounts, identifiers, entitlements, purchases, rewards, Shards, or other virtual items.
You may request account deletion in the App, at https://knowlyapps.com/legal/data-deletion/, or by contacting support.phraseman@gmail.com. Deletion is designed to remove or de-identify active account data controlled by Knowly where technically and legally possible. The App signs you out and clears local data on that device immediately, and server-side deletion is scheduled after a 14-day grace period so an accidental deletion can be undone: signing in again during those 14 days lets you restore the account in full. After the grace period, deletion runs and cannot be reversed. Some records may remain for payment, tax, accounting, fraud prevention, security, dispute handling, chargebacks/refunds, moderation integrity, legal compliance, backups, app store records, or third-party processor records. Account deletion does not automatically cancel an App Store or Google Play subscription.
4. Public profiles, leaderboards, leagues, and friends
When you use leaderboards, leagues, clubs, tournaments, Arena matches and duels, friend features, gifts, activity likes, community features, or similar social or competitive features, you agree that profile and gameplay data may be visible to other users. This may include nickname, avatar, frame, aura, profile card, XP, streak, points, rank, club or league tier, Arena star rank, match results and history, tournament scores and placements, season progress, premium markers, friend activity, gifts, community pack author information, and similar fields.
Arena is a competitive feature. Matches and duels may pair you with other users or with computer-controlled practice opponents, and matchmaking, scoring, star, rank, and season rules may change or be reset between seasons. The former Quiz mode was retired and is not offered as a current App feature. Historical records created by retired features may be retained only as reasonably necessary under the limited grounds in the Privacy Policy. Account deletion is designed to delete or de-identify those historical records controlled by Knowly, subject to those limited retention grounds.
You are responsible for your nickname, profile choices, reports, reactions, poll votes, survey responses, and other activity. Do not use public, social, or competitive features to harass, threaten, impersonate, exploit, spam, cheat, manipulate rankings, or reveal private information.
5. User content, Community Packs, and moderation
The App may let you submit content, including Community Packs, flashcard text, translations, reports, ratings/votes, nicknames, survey responses, poll votes, reactions, and other user-generated content ("User Content").
You keep ownership of User Content you own. You grant Knowly a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, distribute within the App, perform, moderate, edit for formatting/safety, translate, de-identify, remove, analyze, rank, and otherwise use User Content as needed to operate, improve, protect, support, and promote the App and its community features.
You represent that you have all rights needed to submit your User Content and that it does not violate law, third-party rights, privacy rights, publicity rights, intellectual property rights, or these Terms. Knowly may reject, remove, unpublish, restrict, edit metadata, block, report, retain, or disclose User Content when needed for moderation, safety, legal compliance, abuse prevention, fraud prevention, support, or dispute handling.
If you believe content in the App infringes your copyright, trademark, privacy, publicity, or other rights, contact support.phraseman@gmail.com with enough information to identify the content and your rights claim. Knowly may remove or restrict allegedly infringing content and may suspend or terminate repeat infringers where appropriate. Do not submit Community Packs, flashcards, translations, images, text, or other content unless you have the rights needed to do so.
Community Packs may be published in an in-app catalog. Other users may access them by spending Shards. Knowly does not guarantee publication, ranking, sales, visibility, revenue, availability, compatibility, or continued access to any Community Pack.
6. Prohibited conduct
You agree not to:
- Use the App for unlawful, harmful, deceptive, abusive, infringing, or exploitative purposes
- Cheat, exploit bugs, automate gameplay, scrape, manipulate rankings, balances, Shards, referrals, purchases, rewards, or moderation systems
- Harass, threaten, abuse, sexualize, exploit, groom, or target other users or minors
- Post or transmit hate, harassment, threats, sexual content involving minors, personal data, external contact details, spam, malware, scams, illegal content, or content that infringes rights
- Impersonate anyone, submit false reports, hide your identity to evade enforcement, or create accounts to bypass restrictions
- Attempt unauthorized access, interfere with security, bypass paywalls or moderation, reverse engineer purchase verification, attack our systems, or disrupt service integrity
- Use the App in violation of export controls, sanctions, app store rules, or applicable law
7. Purchases, subscriptions, premium, and billing
The App may offer premium subscriptions, free trials, Shards packs, and other in-app purchases. Billing is handled by the Apple App Store or Google Play. Knowly does not receive your payment card details.
Website purchases may instead be processed by Stripe or PayPal. Their checkout pages collect your payment credentials under their own terms and privacy policies. The website collects the email and order details needed to confirm payment, deliver an activation code or Premium access, provide support, and meet accounting or legal obligations.
Subscriptions renew automatically unless cancelled through the applicable store or payment provider before the renewal deadline. Trial eligibility, pricing, taxes, renewal terms, renewal notices, payment authorization, cancellation rules, refund rules, and chargebacks are controlled by the applicable checkout flow and provider terms.
RevenueCat is used to verify in-app subscriptions, purchases, receipts, and entitlements. We may grant, revoke, restore, correct, or adjust entitlements based on store receipts, payment-provider events, refunds, chargebacks, billing issues, fraud review, account deletion, technical corrections, or legal requirements.
Some plans and features include usage-based allowances (for example, voice-lesson minutes in MAX-type plans). Allowances may be limited per period, may not roll over, may include one-time promotional trials, and may be subject to fair-use, anti-abuse, and technical controls.
Prices, offers, free trials, eligibility, entitlements, and availability may change. Free or promotional access may be modified, limited, or discontinued where permitted by law.
8. Shards and virtual items
The App includes virtual balances and items such as Shards, Runes, Energy, arena stars, season points, gifts, boosts, themes, and avatar items (together, "virtual items"). Shards are the main virtual balance used for App features such as Community Packs, gifts, rewards, and game mechanics where enabled. Virtual items are not money, electronic money, stored value, a deposit, a security, cryptocurrency, property, or a bank account. They have no cash value and cannot be sold, transferred, withdrawn, redeemed for cash, exchanged outside the App, or used outside the App except as expressly allowed in the App. Virtual items, gifts, and rewards may have expiry timers, seasonal resets, or regeneration rules described in the App, and may lapse if unused.
Knowly may change earning/spending rules, prices, caps, grants, rewards, platform fees, exchange rates inside the App, item availability, and feature availability. We may deny, reverse, remove, expire, or adjust Shards, rewards, purchases, grants, or virtual items for refunds, chargebacks, fraud, bugs, abuse, moderation, legal compliance, account deletion, or technical corrections.
9. Refunds and cancellation
Refunds for App Store or Google Play purchases are handled by the relevant store unless applicable law requires otherwise. Knowly generally cannot process store refunds directly. Website-payment questions, including Stripe or PayPal purchases, can be sent to support.phraseman@gmail.com; mandatory consumer rights remain unaffected.
To cancel subscriptions:
- Apple: Settings -> [your name] -> Subscriptions
- Google: Play Store -> Subscriptions
- Stripe or PayPal: use the cancellation route shown in the provider checkout or contact support.phraseman@gmail.com if you need help identifying it.
Refunds, chargebacks, billing reversals, failed payments, or store adjustments may cause premium access, Shards, rewards, or other entitlements to be removed, reversed, limited, or adjusted. If you are in the EU/UK or another jurisdiction with withdrawal or consumer rights, those rights may depend on the type of digital content/service and the consent/acknowledgment shown in the relevant purchase flow. Mandatory consumer rights remain unaffected.
10. Referrals, invites, gifts, surveys, and rewards
Referral codes, friend codes, gifts, activity likes, polls, surveys, rewards, bonus grants, and invite features are provided at Knowly's discretion. We may set eligibility rules, caps, cooldowns, anti-abuse checks, reward amounts, reward timing, verification steps, and expiration rules. Some rewards may be granted through chance-based mechanics (such as a reward roulette); the possible rewards are shown in the App and outcomes are determined automatically.
We may deny, reverse, remove, or adjust rewards, gifts, referrals, survey rewards, or related entitlements for self-referrals, fake accounts, fraud, spam, abuse, refunds, chargebacks, technical errors, duplicate claims, ineligible use, or violations of these Terms.
11. Notifications and communications
The App may provide local notifications, remote push notifications, in-app messages, service notices, support replies, legal notices, and store-related communications. Support replies may be prepared or sent with AI assistance as described in the Privacy Policy. You can control many notifications through the App or device settings, but some service or legal notices may still be provided in the App, by email, on the website, or through app store mechanisms where appropriate.
12. Educational content and text-to-speech
The App is provided for educational and entertainment purposes. We do not guarantee any learning outcome, certification result, language proficiency level, employment result, immigration result, exam result, professional suitability, uninterrupted streak, leaderboard result, or competitive outcome.
The App may use device text-to-speech for pronunciation. Pronunciation, translations, examples, exercises, explanations, practice activities, and feedback may contain errors, may be incomplete, or may not fit every dialect, context, country, or use case. You are responsible for independently verifying important language, legal, professional, travel, medical, financial, or safety-related communications.
The App may include a catalog of educational videos hosted on YouTube. Video availability, playback, quality, and content depend on YouTube and the channel owners, and videos may change or become unavailable at any time.
13. AI-generated features and feedback
The App may include AI-generated dialogue, explanations, mistake feedback, summaries, recommendations, weekly reviews, stats insights, voice-dialogue transcripts or replies, and other learning content. AI features are automated. AI characters or companions are not humans and are not a substitute for teachers, therapists, emergency services, or professional advice.
AI output may be inaccurate, incomplete, offensive, unsafe, unavailable, or unsuitable for your context. We do not guarantee that AI feedback will be correct, that it will improve your results, or that it will identify every mistake. You are responsible for independently checking important communications and decisions.
You must not submit sensitive personal data, confidential information, passwords, payment details, medical, legal, financial, immigration, employment, emergency, safety-critical, unlawful, infringing, or third-party private information to AI features. We may limit, log, cache, moderate, reject, or disable AI features for safety, abuse prevention, cost control, legal compliance, model-provider requirements, or service reliability.
The AI-based mistake-explanation features in lessons, and AI dialogs, are each enabled only with your explicit, separate consent — see the Privacy Policy, section 11, for what is sent to the AI provider and how to withdraw consent.
14. Intellectual property
The App, lessons, explanations, exercises, designs, graphics, art, animations, systems, software, code, databases, trademarks, service marks, logos, copy, and other non-user content are owned by Knowly or its licensors and are protected by intellectual property and other laws.
Except for the limited license in these Terms and rights you retain in your User Content, no rights are granted to you. You may not reproduce, redistribute, sell, scrape, publish, train models on, or commercially exploit App content without our written permission except where applicable law gives you rights that cannot be waived.
15. Privacy
The Privacy Policy explains how Knowly collects, uses, discloses, stores, and deletes information. By using the App, you acknowledge that information may be processed as described in the Privacy Policy, app store disclosures, and applicable consent notices.
16. Third-party services
The App uses third-party services such as Google Firebase, Google Sign-In, Apple Sign In, Apple App Store, Google Play, RevenueCat, Expo, platform push notification services, OpenAI or other AI model providers for AI features, YouTube and Google video services (embedded YouTube playback and YouTube API Services), PostHog for product analytics where enabled, and email/support providers. Your use of those services may be subject to their own terms, privacy policies, and technical rules. Where the App shows YouTube videos, your use of that feature is also subject to the YouTube Terms of Service (https://www.youtube.com/t/terms).
Knowly is not responsible for third-party services, app stores, payment processors, platform outages, sign-in providers, device operating systems, networks, or third-party policies except where applicable law says otherwise.
17. Service changes, availability, and data integrity
We may modify, suspend, remove, replace, limit, or discontinue features, content, rewards, prices, experiments, stores, social features, cloud features, or access to the App at any time where permitted by law. We may also apply updates, migrations, maintenance, abuse controls, or technical corrections.
We do not guarantee that the App, cloud sync, purchases, leaderboards, rewards, community packs, notifications, or other features will be uninterrupted, error-free, secure, available in every country, or free from data loss. We may restore, correct, or reconcile data where we believe a bug, abuse, refund, chargeback, fraud, or technical issue affected an account or system.
18. Suspension and termination
Knowly may suspend, restrict, remove, or terminate access to the App or features if we believe you violated these Terms, created risk, abused the service, infringed rights, manipulated purchases/rewards, harmed users, violated law, or used the App in a way that threatens service integrity.
After termination, account deletion, or uninstall, your license ends. Some provisions survive, including intellectual property, User Content licenses for retained content, payment/refund effects, Shards and virtual item rules, disclaimers, limitations of liability, indemnity, dispute provisions, moderation rights, and retention rights described in the Privacy Policy.
19. Disclaimer of warranties
To the fullest extent permitted by law, the App and related services are provided "as is" and "as available" without warranties of any kind, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, security, compatibility, uninterrupted operation, or error-free operation.
Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you. Mandatory consumer rights remain unaffected.
20. Limitation of liability
To the fullest extent permitted by law, Knowly and its officers, employees, contractors, partners, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, loss of goodwill, service interruption, device issues, account issues, lost rewards, lost Shards, lost progress, or lost business opportunities.
To the fullest extent permitted by law, Knowly's total liability for claims relating to the App or these Terms will not exceed the greater of: (a) the amount you paid to Knowly through the App in the 12 months before the claim, or (b) USD 100. The limitations apply to all legal theories, whether based on contract, tort, negligence, strict liability, statute, or otherwise, and even if a remedy fails its essential purpose. Mandatory consumer rights remain unaffected.
21. Indemnity
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Knowly and its officers, employees, contractors, partners, licensors, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from or related to your use of the App, User Content, violation of these Terms, violation of law, infringement of rights, misuse of purchases, Shards, referrals, rewards, social features, community features, or account credentials.
22. Governing law, disputes, and individual claims
These Terms are governed by the laws of Ireland, except that mandatory consumer protection laws of your country of residence may also apply and are not overridden by this clause.
Before filing a legal claim, contact support.phraseman@gmail.com and try to resolve the issue informally for at least 30 days. Unresolved disputes are subject to the non-exclusive jurisdiction of the courts of Ireland, except that if you are a consumer you may also bring proceedings in the courts of your country of residence where mandatory consumer law gives you that right.
To the extent permitted by law, you and Knowly agree to bring claims only on an individual basis and not as a plaintiff, claimant, or class member in a class, collective, representative, consolidated, or private attorney general action. Mandatory rights to seek public injunctive relief or use small-claims procedures, where applicable, remain unaffected.
The EU Online Dispute Resolution platform has been discontinued, so these Terms do not rely on that platform.
23. Apple App Store and Google Play terms
If you downloaded the App from Apple's App Store, these Terms are between you and Knowly, not Apple. Apple is not responsible for the App or its content, has no obligation to provide maintenance or support, and is not responsible for claims relating to the App, including product liability, legal compliance, consumer protection, intellectual property, or user claims, except where Apple's terms or applicable law say otherwise. Apple and its subsidiaries are third-party beneficiaries of these Terms where required by Apple's terms and may enforce these Terms against you as third-party beneficiaries.
If you downloaded the App from Google Play, your purchase, download, refund, subscription, and use may also be governed by Google Play terms and policies. Google is not responsible for the App except where Google Play terms or applicable law say otherwise.
24. Export, sanctions, and legal compliance
You may not use, export, re-export, or transfer the App except as authorized by applicable law, sanctions rules, export controls, and app store rules. You represent that you are not prohibited from using the App under applicable sanctions, export controls, or similar legal restrictions.
25. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected in the "Last updated" date and may include in-app notice, website updates, or store disclosure updates where practicable or required. Continued use of the App after changes means you accept the updated Terms where permitted by law.
26. Contact
Maksym Babiev, trading as Knowly - Phraseman
Address: Ardagh, Ballymackerry, V42 P599, Ireland
Email: support.phraseman@gmail.com
Use this contact for support, legal notices, privacy requests, account deletion, and questions about these Terms.